Privacy Policy

Last revised : 20/36/2024

At Custodia, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website or make purchases.

Information We Collect

• Personal Data: Name, email, shipping/billing address, phone number, payment details

• Device & Browsing Data: IP address, browser type, device information, pages visited, and cookies .

How We Use Your Information

We use your data to:

• Process and fulfill orders (payment, shipping, confirmations) 

• Communicate about orders and account updates

• Improve site functionality and personalize your experience

• Analyze trends and prevent fraud

• Send marketing emails (only with your consent)

Sharing Your Data

We share your data only when necessary:

• Service Providers: Shipping carriers, payment processors, analytics tools

• Legal Requirements: Law enforcement or legal obligations
  We never sell or rent your data to third parties for marketing.

Cookies & Tracking

We use cookies and similar technologies to improve site performance, remember preferences, and analyze usage. You can manage or disable cookies through your browser; note this may affect site functionality 

Your Rights

You have the right to:

• Access, update, or correct your personal data

• Request deletion of your data

• Withdraw consent for marketing communications

• Request a data copy
  To exercise these rights, contact info@custodia-lb.com

Data Security & Retention

We apply industry-standard security measures (SSL, encrypted storage, secure payment gateways). While no system is infallible, we strive to protect your data . We retain data only as long as needed for business operations, legal compliance, and to support legitimate interests .

Updates to Policy

This Privacy Policy may be updated to stay current with business or legal needs. We’ll post updates here with a revised effective date. Continued use implies acceptance.

Contact us :

For questions or data requests, contact us at:
 info@custodia-lb.com

Returns & Refund Policy

Damaged or Defective Items

Notify us within 2 days of delivery. Provide photos, and we’ll issue a free replacement or full refund.

Incorrect Items

Received the wrong product? Contact us within 2 days, we’ll ship the correct item at no extra cost.

Change of Mind / Wrong Orders

Returns are not accepted for buyer’s remorse or incorrect self-orders, exchange of order can be accepted. Please review your order before checkout.